The three day program will comprise of a combination of dialogue sessions, extensive interactions with leading personalities and peers, as well as site visits and case studies.

Day 1

Day 1 - Tue, 2 August 2016
09:00 Welcome, introductions and outlining of key priorities in the industry
10:30 Coffee break
11:00 How is my bank organised to build and scale our small business banking capability
Organizing the sales force – Case study discussion
12:30 Lunch break
14:00 Taking stock of the investor community in small businesses
15:30 Coffee break
16:00 Recent trends in the way small business balance sheets and risk profiles have changed relative to current economic realities
17:00 Product development - Tackling the secured-unsecured lending divide
18:00 In conversation - Small business banking as a career

Day 2

Day 2 - Wed, 3 August 2016
09:00 The international transaction banking needs of the small business customer
10:30 Coffee break
11:00 Embracing financial technology innovation in serving small business customers
12:30 A lunch dialogue – The community element
14:00 Innovations in payments as a revenue service
15:30 Coffee break
16:00 How mobile banking is becoming a game changer

Day 3

Day 3 - Thu, 4 August 2016
08:30 Site visit to Starbucks for an insight into its SME engagement strategy
10:30 Coffee break
11:00 Small business banking and the private wealth customer
12:30 Lunch break
13:30 On the quality of information and credit risk management
15:00 Coffee break
15:30 Marketing and product innovation to small businesses – Case study discussion
17:00 Measuring the business – Establishing the key performance indicators (KPIs) of the business
18:00 End of meeting dinner

Register Today

For delegate registration and more details on the programme, please contact:
Gen Amorin
Tel: +632 985 1551.

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