Opening Keynote : "What Price Customer Centricity?" |
Sir Peter Burt, former CEO, Bank of Scotland and
current chairman, Promethean Investments |
|
Frontline Experience – Build and Roll Out Exceptional Customer Service |
Mr Muti Ur Rahman, Country Leader,
Enterprise Content Management, IBM India |
|
The Role of Analytics in Driving the Retail Banking Business |
Mr Pishu Ganglani, Head of Business Re-engineering, Emirates Bank |
|
Mr Ram Guduru, Director, South Asia, Cognos |
|
Closing Keynote: Banking for the Rural & the Underprivileged |
Mr Yusuf Nawawi, former General Manager for
Micro Credit, Bank Rakyat |
|
Mr Rajesh Balaraman,
Senior Principal, Diamond Management & Technology Consultants
|
|
Day 2 Opening Keynote Session : Banking Reform in India – Trends, Outcomes and
Implications
for Retail Banking |
Professor Jayanth R. Varma,
Director, Axis Bank (formerly UTI Bank), Dean, Indian Institute of
Management - Ahmedabad, and Chairman, Risk
Management Group of the Forward Markets Commission |
|
The Future of Cards and Payments in South Asia |
Mr Nigel Lee, President, Asia Pacific, First Data |
|
Alternative Payments & Winning Loyalty Strategies for Credit Cards |
Mr A. Rajan, Country Head – Operations, HDFC Bank |
|
Mr Samir Bhatia, Managing Director, Barclays India |
|
Getting the E-Channels Payoff |
Mr Khawaja Muhammad Almas, EVP, Allied Bank |
|
Mr Kazuhiko Saiki, Managing Director, Customer Services, eBANK |
|
Closing Keynote Session : First Mover Advantages for Early Adopters
of Customer Service Excellence |
Mr Clive Haswell, CEO, Standard Chartered Sri Lanka &
former Group Head of Strategic Sourcing and Vendor Management, Standard Chartered Bank |
|
