In an era when customers interact with banks across multiple channels and geographies it is essential that a bank provides consistent and timely customer service to build loyalty among its most profitable customers. The Asian Banker conducted a two-month survey of banks across Asia to gauge their progress and priorities in the customer on-boarding processes and multi-channel customer services.

We invite you to attend a tele-consultation session where the results of this survey will be shared. We will also look at some of the Best Practice Case Studies and Benchmarks. The one-hour session will cover:

1. Survey results presentation by Asian Banker Research Analyst
2. Best practice case studies and benchmarks in on-boarding processes
3. Investment priorities of banks in retail banking initatives
4. Panel discussion with Chris Kapfer, Head of Research, The Asian Banker and Luke McCormack, Vice President Asia Pacific, Pegasystems

Registration

This event is free to attend. To register for the session, please e-mail your particulars (name, designation, contact information) to Jerome Ong tel: +65 6236 6175 or email jong@theasianbanker.com by Tuesday, 10th July 2012 at 5pm (Singapore time) at the latest. We will send you the dial-in instructions prior to the session.