09:00 – 10:30

Opening Session

Keynote Opening Address

• Sigit Pramono, Chairman, Indonesian Banks Association (Perbanas)
• Irman A. Zahiruddin, Vice General Secretary, Parbanas & Director, Bank BTN

Leadership in financial services today: Anthony Thomson, Chairman and Co-Founder Metro Bank, United Kingdom. The first new 'High Street bank' in the UK for over 150 years taking on the established institutions.

11:00 –12:00

Indonesian banks, the international risk management standards and Financial Supervision

Our panel of experts will examine the lessons from the crisis whilst developing and implementing counter-cyclical buffers. We shall scrutinize the increased capital requirements under Basel III and we will delve further into financial supervision by looking at the development and impact of the OJK:

• Financial Stability and Stress Testing � What are the key drivers for Indonesia
• Examining the Basel III enhancements and ICAAP guidelines
• Understanding the impact of the new OJK

Invited Speaker/ Panelist:

• Djauhari Sitorus, Snr financial sector speciatlist, World Bank
• Muljono Pringgoharjono, Country Chief Risk Officer, Standard Chartered
• Rimawan Pradiptyo, M.Sc., PHD. economist, Gadjah Mada University

Moderated By: Emmanuel Daniel, President & CEO, The Asian Banker

13:00 – 14:00

How can banks further serve their clients in this increasing competitive sector through CRM and greater customer centricity?

Institutions are stepping on the gas pedal to reach clients but how can they do this while balancing the right customers, right sectors, right amount of products and the right amount of credit exposure.

With robust economic growth and with all sectors creating enormous opportunities for the financial sector the competition is increasing and Financial institutions must leverage their existing customers.

Invited Speaker/ Panelist:

• Bernard Lokasasmita, Head of Service& Operational Excellence, Permata Bank
• Jayanta Kumar Roy, Head of SME Banking at DBS, Indonesia
• Neal Cross, Industry Lead, FSI, Microsoft Asia

Moderated By: Arun Mambully, Research and Editorial Director, The Asian Banker

14:00 – 15:00

The advent of "mobile banking� and the race to create a fully integrated service.

Banks will soon be able to tap a sizable and affluent market via mobile banking with 2.5 million Indonesians owning mobile phones , roughly three times the number that currently access the Internet via PCs. The race is now on for institutions to focus on leverage systems to better achieve operational efficiency and customer satisfaction. With increased customer expectations for service that meet their needs, how can institutions create fully integrated touch points for customers? Our panel of experts will pin-point how bank transformation will be the key driver in success.

Invited Speaker/ Panelist:

• Jeffrey C. M. Cheung, Chief Technology & Services Officer HSBC Indonesia
• Devabalan Theyventheran, Head, Transformation Office and Business Process Development, CIMB Group
• Andy Short, Business Consultant, Financial Services, IBM Global Business Services

Moderated By:Arun Mambully, Research and Editorial Director, The Asian Banker

15:00 – 16:00

Maximizing the profitability through analytics and data integration.

As the Indonesian financial customer becomes ever-more sophisticated and demanding, the bank has to devise increasingly innovative strategies to capture that business.

Invited Speaker/ Panelist:

• Michellina Triwardhany, Director Consumer Banking, PT Bank Danamon
• Daniel Tumiwa, Country Manager, Multiply Indonesia
• Tony Ohlsson, Industry Principal Financial Services Asia Pacific / Japan, Teradata corporation

Moderated By: Christian Kapfer, Associate Director Research, The Asian Banker

16:30 – 17:30

Expanding the quality and scope of the franchise

The Bank of Indonesia tightened consumer loan growth, primarily in automotive loans and housing mortgages, by increasing down payment requirements to avoid a potential bubble. In this session we will assess how to Financial institutes can mitigate risk and take advantage of a booming market.

Invited Speaker/ Panelist:

• Serge Devieux,  Regional Director, IFC FM
• Arkas Viddy, Doctor of Philosophy of Economics and Business, Management Victoria University, Australia
• Deep Singhania, Senior Vice President SEA region, Nucleus

Moderated By: Christian Kapfer, Associate Director, Research, The Asian Banker

17:30 – 18:00

Closing presentation by Christian Kapfer - the Best Banks in Asia for Retail, Transaction Banking, Risk and Technology.

The Asian Banker presents an overview of the best banking practices in the region, benchmarking as well as explaining our critical criteria and submissions process that lead to our selection.