Agenda
The three day program will comprise of a combination of dialogue sessions, extensive interactions with leading personalities and peers, as well as site visits and case studies.
Day 1
| Day 1 - Tue, 2 August 2016 |
| 09:00 |
Welcome, introductions and outlining of key priorities in the industry
|
| 10:30 |
Coffee break |
| 11:00 |
How is my bank organised to build and scale our small business banking capability
Organizing the sales force – Case study discussion
|
| 12:30 |
Lunch break
|
| 14:00 |
Taking stock of the investor community in small businesses
|
| 15:30 |
Coffee break |
| 16:00 |
Recent trends in the way small business balance sheets and risk profiles have changed relative to current economic realities |
| 17:00 |
Product development - Tackling the secured-unsecured lending divide
|
| 18:00 |
In conversation - Small business banking as a career
|
Day 2
| Day 2 - Wed, 3 August 2016 |
| 09:00 |
The international transaction banking needs of the small business customer
|
| 10:30 |
Coffee break |
| 11:00 |
Embracing financial technology innovation in serving small business customers
|
| 12:30 |
A lunch dialogue – The community element
|
| 14:00 |
Innovations in payments as a revenue service
|
| 15:30 |
Coffee break |
| 16:00 |
How mobile banking is becoming a game changer
|
Day 3
| Day 3 - Thu, 4 August 2016 |
| 08:30 |
Site visit to Starbucks for an insight into its SME engagement strategy
|
| 10:30 |
Coffee break |
| 11:00 |
Small business banking and the private wealth customer
|
| 12:30 |
Lunch break |
| 13:30 |
On the quality of information and credit risk management
|
| 15:00 |
Coffee break |
| 15:30 |
Marketing and product innovation to small businesses – Case study discussion
|
| 17:00 |
Measuring the business – Establishing the key performance indicators (KPIs) of the business
|
| 18:00 |
End of meeting dinner |
